§ Withdrawal and refunds

Refund Policy

This policy governs the right of withdrawal and the refund of payments for contracts concluded through the datAInsights online payment page. The Customer's contracting party is Paddle.com Market Ltd. as Merchant of Record. datAInsights provides the service and receives declarations of withdrawal.

1. Right of withdrawal

Consumers within the meaning of the Austrian Consumer Protection Act (Konsumentenschutzgesetz, KSchG) have the right to withdraw from the contract within 14 days without giving reasons. The withdrawal period begins on the day the contract is concluded. Dispatching the declaration of withdrawal before the period expires is sufficient to meet the deadline.

Business customers have no right of withdrawal. Any accommodation of a business customer is granted solely as a matter of goodwill in the individual case and creates no legal entitlement.

2. Exercising the right of withdrawal

Withdrawal is declared by an unequivocal statement, for example by email to billing⁠@data-insights⁠.ai or by letter to datAInsights GmbH, Prinz-Eugen-Straße 76/12, 1040 Vienna, Austria, quoting the order number stated on the invoice. datAInsights forwards the withdrawal to Paddle and settles the refund with Paddle. Withdrawal may also be declared directly to Paddle through the link contained in the invoice.

3. Commencement of the service before expiry of the withdrawal period

The service commences once Paddle has confirmed the payment, and therefore before the withdrawal period expires. The Customer expressly requests this during the order process and acknowledges that, in the event of withdrawal, the proportionate amount attributable to the service already provided is payable.

4. Consequences of withdrawal

In the event of withdrawal, the payments made are refunded less the proportion attributable to the service provided up to receipt of the declaration of withdrawal (§ 16 of the Austrian Distance and Off-Premises Contracts Act, Fern- und Auswärtsgeschäfte-Gesetz, FAGG). For subscriptions, that proportion is the part of the paid term that has elapsed relative to the whole term. For services sold as a defined quantity, such as credits, it is the quantity used relative to the whole quantity. In all other cases it is the service provided relative to the whole service agreed. If no service has been provided by the time of withdrawal, the full amount is refunded.

5. Repayment

Repayment is made by Paddle within the statutory period, using the same means of payment that was used for the original payment. The date on which the amount is credited to the Customer depends on the Customer's payment service provider. If the payment was made in a currency other than the one charged, the exchange rate applied to the repayment is determined by the Customer's payment service provider. Differences resulting from exchange rates are not borne by datAInsights or Paddle.

6. Cancellation of a subscription

The cancellation of a subscription is distinct from withdrawal. Cancellation is possible at any time, takes effect at the end of the term already paid for and creates no entitlement to a refund for the current term. If cancellation is declared within the withdrawal period, the provisions on withdrawal apply to the current term.

7. Warranty

Warranty claims are unaffected by this policy and are not bound to the withdrawal period. They are governed by the Terms and Conditions.

8. Relationship to Paddle's terms

Paddle's refund policy and buyer terms apply in addition to this policy. Mandatory consumer protection law of the country in which the consumer is resident remains unaffected.

This policy is published in German and English. In case of discrepancies between the two versions, the German version shall prevail.